Managed voice and phone systems
A business phone system someone else runs for you.
We build an enterprise phone system to your spec, ship phones ready to use, port your numbers and then manage it: new hires, greetings, holiday schedules, ring groups and reports. Ask for a change in plain words and we preview it, you approve what callers will notice, and the old setting is kept.
Illustrative. These are the kinds of steps taken; names and times are made up.
What is managed
We run the phones, not just install them.
A phone system is never finished. People join, leave and move, holidays come, numbers change. We handle all of it, and you ask for a change instead of learning an admin console.
Extensions and desk phones
New hires, moves and leavers handled for you. Phones arrive provisioned and register with the right extension and buttons.
Call flows and schedules
Business hours, after hours and holidays, with who answers each, written down for you to approve.
Ring groups and queues
Front desk, service, billing: who rings, in what order, and what happens when nobody picks up.
Greetings and voicemail
Recorded for you in a natural voice and loaded for you, with the previous greeting kept so it can go straight back.
Numbers and porting
Your existing local and toll-free numbers move with you, with the cutover planned around your business day.
Recording, reports and 911
Call recording where you need it, call reports you can read, and an emergency address registered for every site and remote user.
Design a call flow
Choose how a call should be handled.
Change the choices and the flow below changes with them. This is the kind of thing we write on your build sheet before anything goes live.
During business hours
- The AI receptionist answers in your name
- It knows who is calling and picks up where the last call left off
- It books, routes with a short summary, or takes a proper message
- If a person is needed and nobody picks up, it takes a message and tells the team
After hours and holidays
- The answering agent picks up, so there is no voicemail
- It asks what is wrong and works out whether it can wait
- Urgent: the on-call person is paged with the details
- Routine: booked for the next open slot, with a text to confirm
Changes without a ticket queue
Four ordinary phone requests, step by step.
Ask in plain words. We preview the change, you approve anything callers will notice, and the old setting is kept so it can go straight back.
You want a holiday greeting on the main number.
Tell us the words. We record it, load it and switch it on, and the old one is kept so it can go straight back.
Press “Watch it work” to see each step, in order.
The phones themselves
Hardware and apps that just work.
Desk phones, ready out of the box
Provisioned before they ship. Plug one in and it registers with the right extension and buttons.
Cordless and conference rooms
The same system covers the warehouse, the meeting room and the person who walks around the office.
Apps on every device
Desktop and mobile apps on the same extension, so a call follows your people to wherever they are working.
Remote and hybrid staff
A person at home has the same extension and the same number as the person at the front desk.
Built to your spec
Written down before it goes live.
Extensions, ring groups, call queues, business hours, holiday schedules and call recording are written down as a build sheet you approve. After go-live, the sheet is the record every change updates.
- Main number
- ported from current carrier, plus direct lines
- Hours
- business hours, after hours and holidays on a schedule
- Open
- who answers first, then who is next (20 s)
- Closed
- answering agent or voicemail; urgent calls reach on-call
- Ring groups
- Front Desk, Service, Billing
- Queue
- longest-idle, a maximum wait, a callback offer
- Phones
- desk, cordless and conference, provisioned
- Recording
- only where you choose, with an announcement
- 911
- registered address per site and per remote user
uptime guarantee · under 53 minutes a year
If the phones are down, you're closed. We guarantee they won't be.
The guarantee is written into your service agreement, with service credits if we miss it.
- Hosted in the cloud, so a power or internet outage at your office doesn't take your number offline.
- If your office drops, calls keep ringing on mobile apps.
- Monitored around the clock by the same team that manages your IT.
Getting started
From first call to go-live, and after.
Spec call
We map who calls you, why, and what should happen at each hour of the day.
Build sheet
You get the full design in writing, including what is automated and what is not.
Build and port
We configure the system, ship provisioned phones and schedule your number port.
Go-live and care
We are on hand for cutover, then handle every change you ask for, in plain words.
Want an AI to answer the phones as well? See the AI receptionist →
Works well with
Related services.
AI Reception
Calls answered by an AI receptionist
Read more →Network & Wi-Fi
Monitored, mapped, kept fast
Read more →Managed Cloud
Microsoft 365, Azure, hosted servers
Read more →Offices near our locations in Florida, Colorado, Connecticut and Georgia, and someone on site anywhere in the country. All managed IT services.
Hear it answer your own calls.
Book a phone review. We will map how your calls flow today and draw the system you would like.
(888) 851-0237