AI-driven remote monitoring and management
Monitoring that fixes the problem, not just the ticket.
Most RMMs raise an alert and wait. Ours reads it, checks the machine, runs the saved fix and confirms it worked, and only brings in a person when it should.
What it watches
Fewer alerts, because the routine ones fix themselves.
We decided which problems deserve a ticket and which do not, per kind of machine. A server and a workstation are not treated alike.
Server services
A stopped Windows service set to start automatically is started once, then watched for 30 minutes.
Defender definitions
Out of date after an update was tried? A saved repair script runs, dry run first, and the ticket closes when it is current.
Security agents
A missing endpoint-security or remote-support agent is reinstalled first, and ticketed only if it is still missing 45 minutes later.
Disk space
Low disk space becomes a ticket, and safe, reversible clean-up is proposed with a number from the dry run.
Laptop batteries
A battery that Windows reports as failing, or that holds under 40% of its design capacity, becomes a ticket.
Rogue remote access
Any remote-access client that is not ours or yours is flagged, so nothing gets onto your machines unnoticed.
Watch a fix
From alert to closed ticket.
Pick a case and step through it. The approval step is yours to press.
A laptop's Defender definitions fall behind.
The monitoring check fires. Bob reads it, repairs it and closes the ticket. A person only steps in if the fix does not hold.
Press “Watch it work” to see each step, in order.
Safe to hand to an agent
The rules every fix follows.
Handing work to an AI only makes sense if it cannot do damage. These rules are built in, not promised.
- Dry run
- Every fix is previewed before it is run for real.
- Approval
- Anything risky waits for a person. Routine fixes run on their own only after people have approved them consistently.
- Deletion
- Never. Fixes can stop, start and repair; they do not delete customer data.
- Noise
- A warranty notice is never an alert. Workstations only raise the problems that matter.
- Record
- Every action, who or what ran it and the result, is logged and put on the ticket.
- Hand-off
- If a fix does not hold, a technician gets the ticket with everything Bob found and tried.
Works well with
Related services.
Bob, the AI fleet
The agents behind your tickets
Read more →Patching & Vulnerabilities
Patched safely, flaws tracked to closed
Read more →Cybersecurity
Detection, email filtering, hardening
Read more →Offices near our locations in Florida, Colorado, Connecticut and Georgia, and someone on site anywhere in the country. All managed IT services.
See what it would catch on your machines.
Book a discovery call and we will map where Bob, the AI RMM and the AI receptionist take work off your team first.
(888) 851-0237