AI virtual receptionist and business phone service
Calls answered, even when no one is free.
An AI receptionist that greets your callers, works out what they need, books it, routes it or takes the message. It runs on an enterprise phone system we build to your spec and manage for you.
Hear it handle a call
Pick a business. Play the caller.
Watch a typical call, or start a live one and say whatever a real caller would. The business is made up; the receptionist is the real thing.
Talk to the receptionist yourself.
Pick a business and play the caller. It is the same AI receptionist, answering as a made-up office, so you can see how it handles what you actually say.
The AI receptionist
It doesn't read a menu. It handles the call.
Callers talk normally and the agent acts on what they say. It works inside your phone system, so it can do what a person at the front desk does.
Answers in your name
Your greeting, your hours, your services, your tone. It tells callers it is an AI assistant.
Knows who is calling
Matches the caller to your contacts or customer records and picks up where the last call left off.
Books and reschedules
Checks the calendar, offers real openings and confirms by text.
Routes to the right person
Transfers with a short summary so nobody has to ask the caller to repeat themselves.
Takes a proper message
Name, number, reason and urgency, sent to email, text or Teams within seconds.
Hands off to a human
When a caller asks for a person or the call is urgent, it rings your team or your on-call number.
Virtual receptionist
Takes every inbound call first, or only the ones your staff can't get to. Your team stops being interrupted for directions, hours and “is my order ready”.
Answering agent
Replaces voicemail and the answering service. Sorts routine from urgent, books what can wait and pages on-call for what can't.
The phone system
Enterprise phone system, built to your spec.
You tell us how calls should flow. We build it on 3CX, put Yealink phones on the desks and keep it running.
Configured to spec
Extensions, ring groups, call queues, business hours, holiday schedules and call recording, written down as a build sheet you approve before go-live.
3CX platform
Desk phones, desktop and mobile apps on one extension. Call queues, reporting, video meetings and business texting on your main number.
Yealink phones, ready out of the box
Desk, cordless and conference-room models arrive provisioned. Plug one in and it registers with the right extension and buttons.
Your numbers come with you
We port your existing local and toll-free numbers and schedule the cutover around your business day.
Changes without a ticket queue
New hire, new holiday greeting, different ring order: tell us and it is done, usually the same day.
- Main number
- ported from current carrier, plus 3 direct lines
- Hours
- Mon–Fri 08:00–17:30, Sat 09:00–13:00
- Open
- AI receptionist answers, then Front Desk ring group (20 s)
- Closed
- answering agent; urgent calls page on-call mobile
- Ring groups
- Front Desk (3), Service (5), Billing (2)
- Queue
- Service: longest-idle, 4 min max wait, callback offer
- Phones
- 11 Yealink desk, 2 cordless, 1 conference
- Apps
- desktop and mobile for all 14 users
- Recording
- Service queue only, with announcement
- 911
- registered address per site and per remote user
We run the phones, not just install them.
Extensions, call flows, greetings, ring groups, number porting and reports, handled for you. Ask for a change in plain words, and we preview it and keep the old setting.
See managed voice and phones →uptime guarantee · under 53 minutes a year
If the phones are down, you're closed. We guarantee they won't be.
The guarantee is written into your service agreement, with service credits if we miss it.
- Hosted in the cloud, so a power or internet outage at your office doesn't take your number offline.
- If your office drops, calls keep ringing on mobile apps and the AI receptionist keeps answering.
- Monitored around the clock by the same team that manages your IT.
At work
What it looks like on a real Tuesday.
Four typical setups. Yours will be built around how your own calls flow.
The front desk stops choosing between the phone and the patient in front of them.
The receptionist books cleanings, confirms and reschedules appointments and answers insurance and directions questions. A caller in pain is put through to the clinical line.
The 2 AM no-heat call gets a dispatcher. The filter question waits until morning.
The answering agent asks what is wrong, captures the address and decides whether it is an emergency. Emergencies page the on-call tech with the details. Everything else is booked for the next open slot.
New-client calls are captured even when everyone is in court.
The receptionist takes the matter type, the other party's name for conflict checks and the best time to call back, then sends the intake to the right practice group. Existing clients go to their attorney or paralegal.
One number for every building, and the call lands with the right manager.
Tenants say their address and the agent logs the maintenance request against the right property. A burst pipe goes to emergency maintenance. Leasing questions get answers and a showing time.
Getting started
From first call to go-live.
Spec call
We map who calls you, why, and what should happen at each hour of the day.
Build sheet
You get the full design in writing, including what the AI receptionist will and won't do.
Build and port
We configure the system, ship provisioned phones and schedule your number port.
Go-live and tuning
We are on hand for cutover, then review real calls with you and adjust.
Works well with
Related services.
Managed Voice & Phones
Phone systems we build and run
Read more →AI Development
Agents built for your business
Read more →Bob, the AI fleet
The agents behind your tickets
Read more →Offices near our locations in Florida, Colorado, Connecticut and Georgia, and someone on site anywhere in the country. All managed IT services.
Hear it answer your own calls.
Book a discovery call and we'll set up a demo line with your greeting, your hours and your most common questions.
(888) 851-0237