Managed software and application support
Every computer runs what it should, and nothing it should not.
A standard list of the software your company uses, kept current and compared with every computer. When an application misbehaves, we work out why and carry it to the vendor. What goes on or comes off a computer waits for a person to approve it.
Illustrative. These are the kinds of steps taken; names and times are made up.
What is managed
The programs people actually use, and the ones they should not.
Software is where IT meets the day-to-day. When it works, nobody notices. When it does not, nothing gets done. We keep it in the first state.
A standard software list
What your company uses, written down and agreed. Every computer is compared with it, so differences stand out instead of piling up.
Installs and removals
New software goes on quickly when it is on your list, and gets a person's approval first when it is not.
Updates and compatibility
Browsers and other programs are kept current, and updates are tried against the applications you depend on before they reach them.
Line-of-business applications
The software your business actually runs on, supported, with the case prepared for its vendor when the fault is theirs.
Licences
What you own, what is installed and what is used, so you stop paying for seats nobody uses and are not caught short by an audit.
Unknown software
Anything that is not on your list is flagged with the person and the computer, and left for a decision.
A software standard
Pick a program to see what we do.
This is one computer, compared with a standard list. Each line shows what we do about it and what waits for a person.
Remote-control tool
Flagged straight away. Remote tools are a favourite way in, so we find out whose it is before anything else.
Watch it work
Four software days, step by step.
The agents check, compare and prepare. Installing outside the standard, removing and rolling back stop for a person.
Someone asks for a program to be installed.
Common, standard programs are quick. Anything unusual gets a person's eye first.
Press “Watch it work” to see each step, in order.
Why it works
A standard beats a free-for-all.
Fewer surprises
Computers that match a standard behave the same, so a fix on one is a fix on all and a new hire's machine is predictable.
Less to attack
Every unneeded or out-of-date program is another way in. A standard list keeps the number small and the versions current.
Someone owns the vendor call
When an application fails, nobody wants to spend an afternoon on hold with the software maker. We gather the facts and carry it.
You know what you pay for
Licences are counted against reality, so renewals are based on use, not on guesswork.
How it runs
Agreed once, checked every day.
We start by finding what is really installed. Then we agree the standard with you, and compare every computer with it from then on.
- Standard list
- agreed with you, reviewed regularly
- Updates
- current, tried against your key applications first
- New software
- on the list: installed. Off it: a person approves
- Unknown software
- flagged with the person and the computer
- Licences
- counted against what is installed
- Vendor support
- case prepared, followed to the end
- Removals
- only on a person's approval
Works well with
Related services.
Procurement & Hardware
Bought, tracked, refreshed, retired
Read more →Patching & Vulnerabilities
Patched safely, flaws tracked to closed
Read more →Software Development
Custom apps, portals and integrations
Read more →Offices near our locations in Florida, Colorado, Connecticut and Georgia, and someone on site anywhere in the country. All managed IT services.
Find out what is really installed.
Book a software review. We will list what is on every computer, what is out of date and what should not be there.
(888) 851-0237